Return & Exchange Policy
Zairaa.shop
📧 Email: info@zairaa.shop
📞 Contact: 0302-3549999
At Zairaa.shop, customer satisfaction is our top priority. We want you to be happy with your purchase. If, for any reason, you are not satisfied, we offer the following Return and Exchange policy:
1. Return Policy (Within 7 Days)
- Customers can return products within 7 days of receiving the order.
- The product must be unused, unwashed, undamaged, and in its original packaging with all tags intact.
- Proof of purchase (order ID or invoice) is required.
- Refunds will be issued after inspection of the returned item.
- Non-returnable items: Sale items, clearance items, and personalized/customized products.
2. Exchange Policy (Within 24 Hours)
- Exchanges must be requested within 24 hours of receiving the order.
- The item should be unused, unworn, and undamaged, with all original tags and packaging.
- Exchange is only possible if the requested size or product is available in stock.
- Customers are responsible for return shipping charges unless the product received was defective or incorrect.
3. How to Request a Return or Exchange
- Contact us at info@zairaa.shop or call 0302-3549999.
- Provide your order number, product details, and reason for return/exchange.
- Our team will guide you through the process.
4. Important Notes
- Products sent back without prior approval will not be accepted.
- Delivery charges are non-refundable unless the return is due to a wrong or defective item.
- Zairaa.shop reserves the right to refuse returns or exchanges if the product fails to meet the stated conditions.
